Archive for the ‘Brand Management’ Tag

Brand and Reputation Management

Michael Phelps.

Ok, what was the first thing that came to your mind with that name?  Was is all the Olympic gold medals?  Was it the world records?  Was it the years of hard work and training?  Was it countless endorsement deals?  Or was is a photo of a guy getting caught smoking pot?

Search results in Google for "Michael Phelps"

Search results in Google for "Michael Phelps"

It doesn’t take much to pollute a reputation.  It also doesn’t take much for your reputation in Google to get polluted either.  While all the good stuff still pulls up in Google for Michael Phelps, a person searching on his name has to weed through (no pun intended) numerous listings related to his negative behavior.  His personal brand has been damaged, by his own actions of course, but none the less damaged.

As an example, consider if a high profile employee of your company gets arrested for a DUI or gets caught embezzling money.  Those negative news stories will quickly populate Google results for searches on your company name.  A former disgruntled employee or client decides to start a blog talking about how bad you suck.  That is going to be pollution in your Google search result stream.

How do you combat these negatives so you are always putting your best foot forward in the search results?  Simple.  Create content.  Everywhere you can.  Blogs, social networking profiles, Twitter posts, news releases, article sites, leave comments on other websites, guest posts on other blogs, get interviewed, upload videos, photos, basically, wherever you can put content, do so.  Of course, it needs to be good and useful content and that requires some work, but they don’t use the word “management” in brand and reputation management for nothing.


Alert! Alert! Somebody Said This About You…

You have spent a lot of time building and protecting your reputation, but do you know what your online reputation is?  Do you know what others are saying about you – good or bad?

There is a number of tools out their that let you find out what others are saying.  At a minimum, be familiar with our old friend Google.  Sure, you probably have already Google’d yourself, or your company name, right?  But have you setup a Google Alert (or two)?

Google Alerts are part of the overall Google services that they offer.  How it works is you type in any search term you want to be kept up to date about – such as your name or company.  Then, each time Google tracks a new web page with your keyword term or terms, it kicks an email to you with a summary and link to the page so you can see first hand.  Very handy as it is a set it and forget it service.